Frequently asked questions

The town of Agde has its own bus network, CAP BUS. The fare is €1 per person.
Just outside the campsite entrance, a stop serves line 3, linking Agde SNCF station to Cap d’Agde (outer harbor).
Tickets can be purchased at the campsite reception.

Wearing the bracelet is compulsory to prove that you are staying at the campsite.
It gives you access to the campsite’s activities, services, entertainment and aquatic areas.

In the off-season, it is not possible to arrive outside reception opening hours.
However, in July and August only, a security guard is on hand to hand over the keys to your rental property until 00:00, allowing you to arrive after reception has closed.

No, Wi-Fi is free for two users per reservation.

Yes, small shops are available on the campsite. There’s a hot-spot, a grocery store and a snack bar.

Only swimming trunks and shorts are allowed in the pool area.

During the high season, the pool is not heated. Off-season, however, it is heated.

No, it’s not possible to rent bicycles on site. However, there are bicycle rental companies about 800 m from the campsite.

No, only guests staying at the campsite have access to the swimming pool.

The balance must be paid one month before arrival.

Of course, every week, our team of entertainers offers a range of daytime and evening activities in July and August.

No, we are not Vacaf approved.

Swimming pool opening times are: 10:00 am – 7:00 pm.

A deposit is required at the time of booking. The balance can be paid up to one month before your arrival.

No, there are no laundry facilities on the campsite. However, an outdoor laundry is available, right next to reception.

Of course, we accept vacation vouchers.

Of course, if you wish to leave outside reception opening hours, please inform reception during your stay. Check-out is possible from 7am.

The cleaning package must be booked at the time of reservation:

• Coco 1 bedroom: €60 / stay
• 2-bedroom mobile homes: €70/stay
• 3-bedroom mobile homes: €80/stay

Reservations may be cancelled without a guarantee more than 30 days before arrival. In this case, the campsite will retain the deposit paid. If you cancel less than 30 days before arrival, the campsite will retain the full amount of the deposit.
If you have taken outcancellation insurance, please notify the campsite by e-mail so that we can take the necessary steps. To consult the detailed conditions, please go to the following address: www.campez-couvert.com

We accept various types of payment: credit cards, Visa and MasterCard, international bank transfers, bank cheques and ANCV vacation vouchers.

Pets are only allowed on camping pitches. Dogs must be kept on a leash inside the campsite, and their needs must be systematically collected and disposed of.

Only electric and gas barbecues are permitted.

Yes, entertainment is included in your stay.

No, unfortunately we don’t offer long stays, as the campsite is closed in winter.

No, there’s no charge for the kids’ club.

Yes, wifi is free for two users per reservation.

Cancellation insurance is an external service offered by Campez Couvert.

No, CAF and VACAF vouchers are unfortunately not accepted.

The brochure can be downloaded directly from our website.

If you wish to make a reservation, you can do so directly on our website: www.camping-le-rochelongue.fr

Yes, we have a kids’ club, available only in July and August.

If you wish to modify a booking, please contact us by e-mail.

Thebaby kit option, including cot and high chair, is available. It is preferable to reserve the kit at the time of booking, as stock is limited.

In the event of a dispute, we recommend that you first contact the campsite’s customer service department. Any customer of the campsite may refer the matter to a consumer ombudsman within a maximum period of one year from the date of written complaint, by registered letter with acknowledgement of receipt (LRAR), to the operator.
The contact details of the ombudsman who may be contacted are as follows: Médicys.

We accept the ACSI card during the periods indicated in the guide. Reservations at the ACSI rate are not possible on our website. To benefit from this rate, you must make your reservation directly on the ACSI website. If the reservation is made on our website at the normal rate, no rate change can be made on site.

If you wish to make a complaint, you can contact the establishment’s customer service department:

• By telephone: 04 67 21 25 51
• By mail : lerochelongue@orange.fr

At the time of installation, you will be asked to pay a deposit by credit card via Swikly:

• For pitches: €100, covering the gate pass and swimming pool bracelet.
• For rentals: €305 per rental, plus €15 for the barrier pass and €10 per person for the bracelet.

Deposits are returned on the day of departure, after an inventory has been made.

No, unfortunately you are booking a type of rental and not a specific location.

No, unfortunately we don’t accept pets.

Bed linen and towels are included in PREMIUM PLUS rentals. However, this service can also be provided in other mobile homes. It is advisable to reserve linen and towel kits when booking, as stock is limited.

Yes, you can bring your own barbecue. However, only electric and gas barbecues are allowed.

Only PREMIUM PLUS, PREMIUM and CONFORT PLUS rentals are equipped with air conditioning.

No, it’s not possible to pitch a tent next to your mobile home. Specific pitches are available for this purpose and can be rented.

Water and electricity are included in the price of the pitch. So you won’t have to pay anything extra for them.

The mobile home must be returned between 7am and 10am.

It is not possible to park a second vehicle next to the mobile home. An outdoor parking lot in front of reception is available for additional vehicles. This parking lot is under video surveillance.

All our rentals are equipped with television.

An appointment will be made with our cleaning team. You must inform us of your preferred time 48 hours before departure. Please note that departures take place between 7 a.m. and 10 a.m.

No, smoking is strictly forbidden in the rentals.

Fridge rental is an external service. You can book directly with YOLOCATION on 06 83 05 56 18.

If you’d like to know more about the layout of our mobile homes, you can consult the descriptions of all our mobile homes for rent on our website. You’ll find photos and a detailed description.

Beds in standard mobile homes measure 140×190 cm for double beds and 80×190 cm for single beds. In a PREMIUM PLUS mobile home, double beds measure 160×190 cm.

The sockets installed on the pitches are European type only.

The minimum number of nights is 3 in April, May, June, September and October, and 7 in July and August.

Toilets can be emptied on site. You’ll also find an emptying area near the toilet block, indicated on the campsite map.

If you would like information on the equipment available in the mobile homes, you will find all the details in the description of the accommodation on our website.

The maximum length for caravans and motor homes is 7 metres.

The campsite haspitches with a minimum surface area of 80 m², and can accommodate motorhomes if required.

In fact, every pitch is equipped with water.

All accommodation is heated.

You can go to reception to complete the arrival formalities, and then wait quietly by the pool or bar until your mobile home is ready, if it isn’t already.

The nearest beach is 500m away.

Our Cap d’Agde campsite is located 800 m from the Mail de Rochelongue, a well-known shopping avenue offering all kinds of shops and events. You’ll find stores, bars, restaurants, ice-cream parlors, mini-markets, tobacconists and newspapers. The Hyper U shopping center is 3 km away.

The nearest village is Cap d’Agde, 2.8 km from the campsite. The next nearest village is Grau d’Agde, 4.4 km away.

The Agde market takes place on Thursdays and Sundays. The Grau d’Agde market is held every day of the week. Finally, the Mail de Rochelongue market runs from Monday June 15 to September 1.

The nearest cash dispenser is in the main square , 700 m from the campsite.

There are plenty of cycle paths around the campsite. As soon as you leave the campsite, you can set off along the ones right in front of you and enjoy the beautiful surrounding countryside.

The nearest SNCF train station to the campsite is 6.8 kilometers away in downtown Agde.

The nearest airport is Béziers-Cap d’Agde, around 16 km from the campsite. You can also use Montpellier Méditerranée airport, 69 km from the campsite.